# Services **Five practices. One operating system.** *Each service is anchored to specific EnterpriseOS layers.* Engaged together for transformation, individually for a specific outcome. Governance is built in from day one, not bolted on at the end. --- ## 01 · AI Strategy & Governance · *Layers 01 & 02* Define the roadmap, governance framework, and risk posture **before** deployment — not after. We start where most consultancies finish: with a board-ready answer to "what are we doing with AI, why, and how do we know it's working." BOAT-aligned from the first conversation. - AI portfolio prioritization aligned to business outcomes - Governance framework, risk register, and Responsible AI policy - Board and executive committee reporting cadence - Vendor strategy — including Microsoft EA, OpenAI, Anthropic, hyperscaler choices --- ## 02 · Enterprise Automation · *Layer 03 · BOAT* Identify, prioritize, and deploy automation that eliminates manual work and scales with the business. The deliverable is production, not a slide deck. Every initiative carries a named outcome, a measurement, and an owner. - Process discovery and automation opportunity assessment - Workflow, RPA, and agentic automation deployment (n8n + custom orchestrators) - Change management and adoption — including Copilot rollout playbooks (90%+ adoption achieved) - Operations & SRE patterns for AI-driven workloads --- ## 03 · Digital Customer Experience · *Layers 02 & 07* AI-powered customer and member experiences that reduce cost-to-serve while improving satisfaction — without sending customers into a chatbot maze. - Conversational AI strategy, design, and deployment - Member & customer self-service architecture - Containment and escalation models that don't punish the customer - Telemetry, evaluation, and continuous improvement loops --- ## 04 · Digital Security · *Layer 01 · Security* Zero trust architecture, threat response, and security governance built for modern AI-augmented enterprises. AI changes the attack surface — and the defense. - Zero trust reference architecture and rapid migration playbooks - AI-specific risk: prompt injection, data exfiltration, model misuse - Identity, access, and secrets management for agent systems - Board-level security reporting and tabletop exercises --- ## 05 · Training & Enablement · *Layer 06 · People* A five-week curriculum that moves IT and business teams from AI-curious to AI-capable. Built around EnterpriseOS, with hands-on agent labs that produce a working internal capability — not a certificate that gathers dust. - Week 1–2 — AI & agent fundamentals, prompt engineering, governance baseline - Week 3 — BOAT-aligned use-case design and outcome scoping - Week 4 — Hands-on agent build using your platform of choice (Claude, OpenAI/Copilot, Gemini, Bedrock) + MCP + your data - Week 5 — Capstone: a self-auditing agent deployed against a real internal workflow - Format — Per-cohort program, enterprise license, or custom executive briefing --- ## Fractional Leadership *Need a CDIO, not a project? That engagement runs through our founder directly.* Fractional CDIO leadership is a separate offering led personally by Hiday's founder — embedded executive technology leadership scoped to your specific challenge. → https://www.nicholasdobric.com --- ## Pages - [/](/) — Homepage - [/agentic](/agentic.html) — Layer 07 deep dive - [/framework](/framework.html) — EnterpriseOS, all seven layers - [/contact](/contact.html) — Start a conversation --- ## Contact - requests@hiday.ai © 2026 Hiday · Phoenix, AZ
Services
Five practices.
Five practices.
One operating system.
Each service is anchored to specific layers of EnterpriseOS — so a discrete engagement always lands somewhere structural, and a transformation engagement composes them. Governance is built in from day one, not bolted on at the end.
01 · Layers 01 & 02
AI Strategy & Governance
Define the roadmap, governance framework, and risk posture before deployment — not after. We start where most consultancies finish: with a board-ready answer to "what are we doing with AI, why, and how do we know it's working." BOAT-aligned from the first conversation.
- AI portfolio prioritization aligned to business outcomes
- Governance framework, risk register, and Responsible AI policy
- Board and executive committee reporting cadence
- Vendor strategy — including Microsoft EA, OpenAI, Anthropic, hyperscaler choices
02 · Layer 03 · BOAT
Enterprise Automation
Identify, prioritize, and deploy automation that eliminates manual work and scales with the business. The deliverable is production, not a slide deck. Every initiative carries a named outcome, a measurement, and an owner.
- Process discovery and automation opportunity assessment
- Workflow, RPA, and agentic automation deployment (n8n + custom orchestrators)
- Change management and adoption — including Copilot rollout playbooks (90%+ adoption achieved)
- Operations & SRE patterns for AI-driven workloads
03 · Layers 02 & 07
Digital Customer Experience
AI-powered customer and member experiences that reduce cost-to-serve while improving satisfaction — without sending customers into a chatbot maze.
- Conversational AI strategy, design, and deployment
- Member & customer self-service architecture
- Containment and escalation models that don't punish the customer
- Telemetry, evaluation, and continuous improvement loops
04 · Layer 01 · Security
Digital Security
Zero trust architecture, threat response, and security governance built for modern AI-augmented enterprises. AI changes the attack surface — and the defense.
- Zero trust reference architecture and rapid migration playbooks
- AI-specific risk: prompt injection, data exfiltration, model misuse
- Identity, access, and secrets management for agent systems
- Board-level security reporting and tabletop exercises
05 · Layer 06 · People
Training & Enablement
A five-week curriculum that moves IT and business teams from AI-curious to AI-capable. Built around EnterpriseOS, with hands-on agent labs that produce a working internal capability — not a certificate that gathers dust.
- Week 1–2 — AI & agent fundamentals, prompt engineering, governance baseline
- Week 3 — BOAT-aligned use-case design and outcome scoping
- Week 4 — Hands-on agent build using your platform of choice (Claude, OpenAI/Copilot, Gemini, Bedrock) + MCP + your data
- Week 5 — Capstone: a self-auditing agent deployed against a real internal workflow
- Format — Per-cohort program, enterprise license, or custom executive briefing
Fractional Leadership
Need a CDIO, not a project?
Meet the Founder
Need a CDIO, not a project?
That engagement runs through our founder directly.
Fractional CDIO leadership is a separate offering led personally by Hiday's founder — embedded executive technology leadership scoped to your specific challenge.