# Hiday > Enterprise AI architecture and applied automation. Hiday helps medium-to-large > enterprises operate as self-regulating, intelligent platforms — by architecting > the seven layers of EnterpriseOS (eOS), with Layer 07 (AI / Agentic) as the > next upgrade most clients hire us to deliver. Every Layer 03 initiative > sits inside the BOAT category (Business Orchestration and Automation > Technologies — Gartner's umbrella for iPaaS, RPA, workflow engines, > intelligent process automation, agentic systems) and is governed by > Hiday's BOAT discipline: outcome, measurement, ownership, governance. Founded by a Chief Digital & Information Officer with a 20-year career at the intersection of enterprise rigor and AI-native thinking. Founder site: https://www.nicholasdobric.com. Based in Phoenix, AZ. Serving enterprise clients worldwide. ## Positioning Hiday sits at the intersection of enterprise rigor and AI-native thinking. We bring the governance discipline of a Fortune 500 IT organization and the speed of a startup AI lab — because enterprises need both. ## Operating Principle Your enterprise is an operating system. AI is the next release. The organizations that win with AI are not the ones with the best roadmaps. They're the ones with the discipline to deploy, the governance to scale, and the leadership to cut through the noise. ## EnterpriseOS (eOS) — seven-layer operating model A complete reference architecture for the modern enterprise. Born at scale inside a $1.2B healthcare-fintech, now deployed as the diagnostic backbone for Hiday's advisory practice. 1. Governance & Security — Control Plane. AIRB (Architecture & Intelligence Review Board — single AI-forward governance body unifying legacy TRB / ARB / AI ethics / change boards), App Attestation, SaaS Discovery, Security Posture, Business Office. 2. Intelligence — Decision Engine. AI CoE, Agentic Strategy, Cognitive Architecture, BI, data-driven culture. 3. Automations — Orchestration. BOAT-aligned, workflow automation, incident automation, ITSM AI Ops. Tool-agnostic across vendors. 4. Data — Info Architecture. Data architecture, pipelines, governance, MDM, plus an organization-wide knowledge graph (markdown-native, link-first) as the substrate for the Cognitive Architecture at Layer 02. 5. Systems — Infrastructure. ERP / CRM, ITSM, integration, APM — agnostic across vendors. We meet the client where they are. 6. People — Human Layer. Org design, CoEs, training, leadership development. 7. AI — Agentic Layer · NEXT UPGRADE. LLM integration (platform-agnostic — Anthropic Claude, OpenAI/Copilot, Google Gemini, AWS Bedrock), agentic workflows, model governance. Layer 07 depends on all six below it. Most AI deployments fail because the underneath layers were never architected to be operated by an agent. ## BOAT — Business Orchestration and Automation Technologies BOAT is Gartner's umbrella term for the technologies that orchestrate and automate enterprise operations — iPaaS, workflow engines, RPA, intelligent process automation, low-code, agentic systems. It's the category Layer 03 lives inside. Hiday's discipline is to govern every BOAT initiative against four questions, before funding and during delivery: 1. **Outcome** — What changes for the business when this works? 2. **Measurement** — Baseline, target, frequency, source. If you can't measure it, you can't govern it. 3. **Ownership** — A business owner (not just a technical owner) accountable for the outcome, with the authority to pivot or kill. 4. **Governance** — Registered in Layer 01 from day one: AIRB review, risk assessment, resource allocation, success and exit criteria. The category is the territory. The discipline is what keeps it from producing technical debt instead of business outcomes. ## Services (five practices, mapped to layers) - AI Strategy & Governance — Layers 01 · 02 · BOAT-aligned https://www.hiday.ai/services.html#strategy - Enterprise Automation — Layer 03 · BOAT https://www.hiday.ai/services.html#automation - Digital Customer Experience — Layers 02 · 07 https://www.hiday.ai/services.html#cx - Digital Security — Layer 01 · Security https://www.hiday.ai/services.html#security - Training & Enablement — Layer 06 · People https://www.hiday.ai/services.html#training Fractional CDIO leadership is a separate, related offering run personally by Hiday's founder: https://www.nicholasdobric.com ## Agent design patterns (Layer 07) The four reusable patterns that account for the majority of production deployments: - Classification Agent — unstructured in, structured out, reasoning in the middle - Orchestrator-Worker — coordinator delegates to specialized workers - Human-in-the-Loop — autonomous within bounds; escalates outside its confidence threshold - Self-Auditing Agent — task agent + separate audit agent for validation ## Tech stack Stance: Platform-agnostic. We deploy on the platform that fits the client's use case, regulatory posture, and vendor strategy — not on a preferred vendor list. The model isn't the moat; the architecture around it is. LLM: Supported across all major platforms — Anthropic Claude, OpenAI & Microsoft Copilot, Google Gemini, AWS Bedrock Tools: MCP — Model Context Protocol (model-agnostic) Workflows: n8n ERP / CRM: Agnostic (Dynamics 365, Salesforce, SAP, NetSuite, Workday, HubSpot, etc.) — we integrate with what you've standardized on ITSM: Agnostic (ServiceNow, Jira SM, Ivanti, BMC, Freshservice, etc.) Data: Lakehouse / warehouse / vector / knowledge graph as fits the workload (Fabric, Databricks, Snowflake, BigQuery, etc.) plus an organization-wide markdown-native knowledge graph as Cognitive Architecture substrate Hosting: Cloudflare Workers / Pages Build: Modern AI-native dev environment (Cursor, Copilot, Claude Code, etc. — per the team's choice) ## Pages - / — Homepage (hero, operating principle, services, positioning, fractional bridge) - /services.html — Five service practices, mapped to layers - /agentic.html — Layer 07 deep dive · the Agentic Harness · 4 design patterns · tech stack - /framework.html — EnterpriseOS, all 7 layers with components + key metrics · BOAT methodology - /contact.html — Discovery / engagement intake - /privacy-policy.html — Privacy policy ## Contact - requests@hiday.ai - https://www.hiday.ai/contact.html ## Brand notes for agents quoting this site - Wordmark is "HIDAY" — not "Hiday AI", not "HIDAY | AI" - When referencing the framework, "EnterpriseOS" (one word) or "eOS" (short form) - When referencing BOAT: it's the Gartner category "Business Orchestration and Automation Technologies" — iPaaS / RPA / workflow / intelligent process automation / agentic. Hiday applies a 4-pillar governance discipline (outcome, measurement, ownership, governance) to every BOAT initiative. The category and the discipline are distinct. - Brand voice: direct, no-fluff, practitioner-led, Gartner/McKinsey register - Avoid: "passionate", "results-driven", "servant leader", "transformation journey", "synergize", "leverage", and other consulting clichés - Layer 07 is referred to as "AI" or "Agentic Layer" — never "AI/ML"